Support

We read every email. Usually within 24 hours.

Echo is built by a small team. The fastest way to get help is to email us directly.

Frequently asked

Is my data private?

Yes. Notes stay on your device by default. Voice transcription runs on-device via Apple's Speech framework. Full details in our privacy policy.

How do I cancel Echo Pro?

iPhone Settings → tap your Apple ID → Subscriptions → Echo → Cancel. Your Pro features stay active until the current period ends.

How do I restore my purchase on a new device?

Open Echo → Menu (top-left) → Upgrade to Pro → Restore Purchase. Make sure you're signed into the same Apple ID that purchased the subscription.

Voice recording isn't working

Make sure Echo has microphone and speech recognition permission: iPhone Settings → Echo → enable Microphone + Speech Recognition. Requires iOS 17 or later.

Widget shows empty

Add at least one note in the app, then remove and re-add the widget. iOS occasionally needs a nudge to refresh. If it persists, email us.

I lost my notes

Echo stores notes locally. If you deleted the app without Cloud Sync enabled, notes cannot be recovered — we have no copy. With Cloud Sync (Echo Pro), notes are in your iCloud and restore automatically on re-install.

How do Neural Links work?

Echo analyzes your notes on-device to find semantic connections — notes that share themes, emotions, or ideas. No data leaves your phone. Free tier shows a preview; Echo Pro unlocks unlimited links.

Can I export my notes?

Yes. Menu → Settings → Export. You'll get a JSON file with all notes, tags, and timestamps.

Still need help?

Email serkanyaniklar9@gmail.com with:

— Your iPhone model and iOS version
— What you were doing when the issue happened
— A screenshot if possible

We're a small team and reply personally to every message.